Policies
At Numero Water we understand your privacy is important to you and we want to let you know how we will not use your Private Personally Identifiable Information. As you read this, please understand we may update this page from time to time and so you may want to check this page in the future to review any changes. If you use our site or sign up for emails from Numero Water, you are agreeing to our policies, terms and conditions set forth on the site, including this policy.
What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs) - To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs) - To process transactions
- To send periodic emails
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our web site privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
This policy was last modified on 7/20/09.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Numero Water
1660 India Street
San Diego, CA 92101
info@numerowater.com
(877) 204-4111
Payment Policy
Accepted Methods of Payment:
Credit Card (Visa, Master Card, American Express, Discover)
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Shipping Policy
Turnaround
All orders are shipped within 3 – 5 business days Monday - Friday 8am - 5pm (PST).
Carriers
We use FEDEX to deliver our orders.
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Standard Shipping
Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
Expedited Shipping
We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations.
PO Box Shipping
We can ship most items to a PO Box. If we determine that an item cannot be shipped to a PO Box, we will ask you to provide a physical shipping address.
Shipping Estimates Exceptions - Estimated Arrival Dates Do Not Apply to:
- Deliveries to Alaska, Hawaii, PO boxes and rural areas
- Deliveries made to U.S. territories, APO, FPO and international addresses
- Items that are out-of-stock at the time of ordering
- Estimated arrival dates are not guaranteed. Weather delays and other unforseen circumstances may impact delivery time.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order.
Refund Policy
Upon arrival at our warehouse all returned items are inspected. You will be refunded the full cost of the merchandise and all original shipping charges if your return is a result of our error.
If the return is not a result of our error and your item is returned unopened within 30 days of delivery we will refund the full cost of the merchandise minus the original shipping charge and actual return shipping fees.
If the item has been opened or shows signs of wear you may be subject to a partial refund and/or charges of both original shipping and return fees.
You can expect to receive your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and we issue refunds in the form of payment used to make your purchase.
